First we found the 32 hours. Then we gave them back.
The client
Labex is a laboratory equipment supplier doing R38M a year.
The problem
Quoting ran by hand. A quote took five days or more, with seven-plus hours of chasing between departments before it reached the customer. By the time it arrived, the customer had often moved on. Leads came in through the website, WhatsApp, and email, and lived wherever they landed.
The audit
Sixty to ninety minutes through the whole operation, then two weeks of analysis. Result: 32 hours a week of manual waste across 8 processes, worth R1.24M a year, each process priced and ordered by payback.
The first build
A website lead generator wired into their CRM. It captures the enquiry, auto-generates the quote, and pings the nearest sales rep. Live in week two of the build.
The result
Quotes out within the hour instead of five days. About ten minutes of rep effort per quote instead of seven-plus hours of chasing. The other seven processes followed in payback order.