Terms
How we invoice, what you are buying, who owns what at the end, and what happens if either of us wants out. Payment first, because that is the part people actually need to plan around.
1. Payment terms
The audit is paid in full before the deep-dive starts, and the fee is credited against a build that begins within 30 days of delivery. A build is invoiced 50% on countersignature and the work starts once that payment clears, with the remaining 50% invoiced the day your first automation goes live. A retainer is invoiced at go-live and then on the first of each month. Unpaid invoices are chased automatically at three, seven and fourteen days overdue. If you need to move a payment date, tell us and we will agree a new one in writing. We do not silently waive an invoice and we do not silently keep working against one.
2. What you are buying
An audit buys a diagnostic: your operation mapped, every leaking process found and priced in rand, delivered as a deck with the fixes named and sequenced. A build buys the systems that deck priced, built in the order that pays back fastest. A retainer buys the systems under management: kept running, watched, and improved as the business changes. Scope is whatever the signed proposal says. Anything outside it is a new quote, not an assumption.
3. What we need from you
Access to the people and the tools the work touches, and answers inside a working week. Most delays on an engagement are not technical. If we cannot get access or answers, timelines move and we will tell you at the time rather than at the end.
4. Who owns what
You own everything we build for you, along with your data and your accounts, from the moment the final invoice is paid. We keep the generic methods, templates and internal tooling we brought with us, because those predate your engagement and go on to the next one. We do not resell your systems and we do not reuse your data.
5. Confidentiality
What we see inside your business stays inside ours. We will not name you as a client or use your numbers in public without written permission. Where you have given it, we say so on the page it appears on. Ask us to stop and we take it down.
6. Third-party services
The systems we build sit on top of other companies' products, such as your CRM, your messaging provider and whichever AI models the work needs. Those services have their own terms, prices and uptime, and none of them are ours to guarantee. Where a provider charges you directly, that cost is yours and we will tell you before we commit you to it.
7. Liability
We do the work carefully and we fix what we get wrong. What we cannot carry is unlimited exposure for what an automated system touches downstream, so our liability on any engagement is capped at the fees you have paid us for it. Nothing here limits liability that South African law does not allow us to limit.
8. Ending an engagement
A retainer runs month to month and either of us can end it with 30 days' written notice. A build runs to its scope; if you stop it early, you pay for the work completed to that point and you keep it. We can stop work on an overdue invoice after the fourteen-day chase, and we will say so before we do rather than simply going quiet.
9. Governing law
These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction. Probock Technology (Pty) Ltd, registration number 2026/355528/07, registered at 53A Florence Road, Bedfordview, Gauteng, 2008. Your personal information is handled under our privacy policy.
10. Effective date
These terms took effect on 4 September 2026. If we change them we change this page and move the date. Anything already signed runs on the terms that were in force when you signed it.
That is the paperwork. The call is still free.