Privacy Policy
What we collect, why we collect it, where it sits, and how to make us delete it. No fog, no fine print. If a line here is unclear, tell us and we will rewrite it.
1. Who we are
Probock Technology (Pty) Ltd, registration number 2026/355528/07, trading as Probock, is an AI consulting and implementation business. Our registered address is 53A Florence Road, Bedfordview, Gauteng, 2008, South Africa, and we operate from Stellenbosch in the Western Cape. We decide why and how your personal information is used, which makes us the responsible party under the Protection of Personal Information Act 4 of 2013, better known as POPIA. Noah Proost is our Information Officer. Anything about your data goes to noah@probocktech.com or WhatsApp +27 83 652 5626, and it lands with him.
2. What we collect
Your name, phone number, email address, company name and job title, plus whatever you type into our forms. That covers the free AI audit form on this website, the lead forms we run on Meta, meaning Facebook and Instagram, and anything you send us on WhatsApp. We also receive ordinary technical data when you visit the site, such as your IP address and which pages you opened. We do not ask for your identity number, your banking details, or anything else we have no use for.
3. Why we collect it
Three reasons and no others. To contact you about the free AI audit or full audit you asked for. To run the work if you become a client. To send you the occasional email about what we are building, which you can stop at any time by replying with the word stop or clicking unsubscribe. Under POPIA we rely on your consent for the first and third, and on our contract with you for the second.
4. Where it is stored
Our CRM runs on Supabase in the EU region. This website and its form run on Vercel. Email runs through Google Workspace and Resend. Bookings run through Calendly. The videos on our pre-call page are hosted by Cloudflare Stream. Messaging runs through WhatsApp Business. Several of those providers hold data outside South Africa, which POPIA permits where the receiving party is bound to a comparable standard of protection, and these are. We do not sell your information. We do not rent it. We do not trade it. Not now, not later, not for any price.
5. Meta lead forms and ads
If you fill in one of our lead forms on Facebook or Instagram, Meta passes your answers to us under Meta's own terms, and Meta's privacy policy governs what Meta itself does with them. One thing on this website is reported back to Meta. When you book a call in the calendar on our booking page, that page loads the Meta Pixel and tells Meta a booking was made, so we can see which adverts lead to calls. We send nothing else with it: not your name, not your email, not your answers. Like any web request, it carries your IP address and browser details, and Meta may link it to your Facebook or Instagram account under its own terms. Nothing is sent to Meta before you book. No other page runs the Pixel. We do not run the Conversions API. If we ever report anything more to Meta, we will say so on this page before we switch it on.
6. How long we keep it
If you are a lead and never become a client, we keep your information for 24 months from the last time we spoke, then delete it. If you become a client, we keep it for the length of the engagement and then five years after it ends, because South African tax law requires us to hold business records that long. Ask us to delete you sooner and we will, except for the records that the tax rule forces us to keep.
7. Your rights under POPIA
You can ask what we hold on you, ask us to correct it, ask us to delete it, object to us using it, and tell us to stop emailing you. One email to noah@probocktech.com does all of it, and we will come back to you within 30 days. It costs you nothing and you do not have to give a reason. If you think we have handled your information badly, you can complain to the Information Regulator of South Africa at justice.gov.za/inforeg. You do not need our permission to do that, and we would rather you did it than stayed unhappy quietly.
8. Cookies
This site sets no advertising cookies until you book a call on our booking page. At that moment the Meta Pixel loads, as section 5 explains, and can set Meta's _fbp cookie. Google Analytics sets its own cookies so we can count visits and see which pages get read. If you reach the booking step, Calendly loads its scheduling widget and sets its own cookies, because without it there is no calendar to book. The videos on our pre-call page are served by Cloudflare Stream, which sets no cookies. Cloudflare sees your IP address and counts plays, so we can tell how many people watched, not who. That is the whole list.
9. Effective date
This policy took effect on 26 August 2026. It was last changed on 16 October 2026, when we started telling Meta about bookings made on our booking page, in sections 5 and 8. If we change how we handle your information, we change this page and move the date. We will not quietly start doing something new and leave the old wording up.
Now you know what happens to your details. Ready to hand them over?